Terms & Privacy

  • Our Website takes your confidentiality seriously and we are keen on acquiring your confidence.

  • Elsa7el.com is committed to maintaining the confidentiality of your private data and will not make it ​​available to any third party without your knowledge unless it is required to provide the content or the services you have requested, or with your permission, or under any of the following circumstances:

    • Providing information to trusted partners who work with or on behalf of Elsa7el.com. These companies may use your personal information to help Us provide you with services or to help us communicate with you regarding the provision of these services, or regarding offers from our Website or from our marketing partners. However, these companies do not have any independent right to own or share this information.

    • To respond to legal investigations, court orders or legal processes, or to respond to claims that an ad or other content violated the rights of others or to defend ourselves against legal claims.

  • Elsa7el.com displays targeted ads based on personal information. Advertisers, including advertising agencies, can require certain criteria for people who interact with, or see, or click on their ads, such as, for example, Men between the ages of 21-25. During this process; advertisers or their affiliates may require some statistics for the Website, which will include personal data statistics on an aggregated basis. (eg: Users who are Men and aged between 21-25 constitute 30% of the Users database.)

  • Information published on the pages of the Website are information available to the public and is the information chosen by the User to be displayed to the public and not the personal information that was entered during the registration process.

  • Personal information is information about you that identifies you, such as your name, address, e-mail, phone number, and sometimes, depending on the service you are using, financial information. The Website collects and preserves such information in order to:

    • Enforce our policies

    • Provide Our Services

    • Resolve conflicts and disputes

    • Collect Fees

    • Troubleshooting

    • Encourage safe trade policies

    • Apply Our policies

    • Customize user experience

    • Measure interest in our services

    • Improve our services and inform Users about the latest developments

    • Send ads and marketing promotions according to your preferences

  • This policy does not apply to other affiliated websites or channels not owned or controlled by Elsa7el.com. It also does not apply to employees or personnel that do not work for Elsa7el.com

  • Elsa7el.com sends advertisements for the Website or on behalf of third-party partners via e-mail or sms. The user agrees to receive these messages. The user has the right to stop receiving such messages through using the " Unsubscribe" link in the e-mail.

  • Elsa7el.com may use your posted Ads on social-media websites to advertise for you or for it self.

  • Elsa7el.com receives information from your computer, your Internet browser, and Elsa7el.com cookies automatically. This information includes your IP address. We also collect and preserve data about the pages you visited on the website.

  • The Website collects and preserves information when you visit the pages of business partners of Elsa7el.com. The Website reserves the right to merge or collect information about you from the information received from Our business partners and/or other companies.

  • Users are not allowed to use our website to collect data about other Users or to send them annoying messages. By doing so, you will be violating Our Terms and Conditions and Privacy Policy.

  • Our servers are located in the United States and the Arab Republic of Egypt. By choosing to provide us with personal information, you consent to the transfer of this data to our servers.

Terms and Conditions

Elsa7el.com:

Elsa7el.com is an electronic web-portal that includes social media plug-ins. Elsa7el.com serves as an online platform through which property owners may create listings for accommodations and guests may learn about and book accommodations directly with the property owners. Property owners can also list their properties for sale on the platform and interested buyers can contact them directly. Elsa7el.com is referred to later as the first party or the “website” or “Elsa7el.com” or “We”.


User:

The User is the registered member in the website’s database or a visitor, both of which have accessed the website at their own willingness. They are referred to later as the second party or the “User”.


Content:

“Content” means any material published on the website such listings, forums, event listings, reviews, postings, messages, text, files, images, photos or any other material; this is not an exclusive nor an exhaustive list.


Service:

“Service” is all the services and particulars available to the user on the website upon his visit or registration or use of published content and will include any other new services that might become available to the user on the website. The website makes the service available to users, at its own discretion, for a fee or without fee.


Terms of Use :

By accessing the website and using it, you are accepting the Terms of Use, as indicated below, and agree to abide by them. These are the terms on which Elsa7el.com allows you to access and use the Website. If you do not agree to these Terms of Use, then you are not permitted to use the Website. Elsa7el.com reserves the right to deny access to any user who do not abide by the Terms of Use stated below. Please note that the English version of the Terms and Conditions is translated, on a best effort basis, from the Arabic version for you convenience and that your are legally required to abide by the Arabic version.

  1. By entering the website, the user accepts these terms and conditions and agrees to abide by them

  2. The first party is not obliged to make available any number or type of services to the second party. The first party is free to determine the type, timing and conditions of use of the various services it offers. This agreement outlines the terms and conditions whereby the second party is allowed to access and use the website and its services, whether as a visitor or a registered user. Therefore, please read these Terms of Use carefully before you start using the website.

  3. The website offers online electronic and interactive services, and the second party uses it at their own will

  4. User agrees that the Website and the company that manages it (or its subsidiaries or affiliates, as appropriate) are the owners or the entity authorized to use all intellectual property rights of content posted on this website, and that the Website itself is a collective work and/or compilation solely owned by Elsa7el.com. The Website enjoys protection of copyright laws and treaties in Egypt and around the world.

  5. You give Elsa7el.com the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use, copy, reproduce, distribute, display, modify or create derivative works of the Content perpetually and for any purpose Elsa7el.com sees appropriate. The User warrants that the holder of any rights, including moral rights in such Content, has completely and effectively waived all such rights and irrevocably gave the User the right to grant the license, or distribute or advertise or use or transmit such content.

  6. You may not copy, distribute, reproduce, sell, lease, assign, rent, sublicense, encumber any aspect of the Website or any of its Content.

  7. Users and visitors are not allowed dismantle or partake in any analysis of source code contained in the Website or any software or database associated with the Website. Users and visitors are also not allowed to reverse engineer the code or try to discover it in another way.

  8. The service is available to all people from all parts of the world without any discrimination on the basis of nationality, gender, religion or race.

  9. When you register as a member by filling out the registration application, you agree to submit correct information and update it when necessary.

  10. The User agrees to use the account for personal purposes and shall not allow another person or entity to use it. The User will achieve that by protecting his user name and password. The User will be held accountable if any information is leaked through his account. In case this happens against his will or by error, the user has the responsibility to inform Elsa7el.com immediately.

  11. Elsa7el.com is entitled to terminate access to the Website for any User with or without giving any reasons and with or without prior notice. This will especially apply in cases where the information provided by the subscriber upon registration is misleading and/or incorrect, or when a User publishes content that is misleading, harms others, or conflicts with public morality. The second party does not have the right to repudiate the first party’s decision and/or compel the first party to retract its decision.

  12. Elsa7el.com does not assume any responsibility for any of the content published on the website or sent through it or linked to it. The content can not be taken for granted and/or relied upon in any way. If a User uses the service for any illegal or unlawful purposes, the User will be held accountable for this unlawful use, without any liability to the first party.

  13. The first party shall maintain the confidentiality of the data of the second party. Please review Our Privacy Policy.

  14. Some of the Services offered by the Website are free and some are offered for a fee. Elsa7el.com reserves the right to charge a fee for services currently offered for free in the future, as it sees fit, and the user will have the right to accept or reject such services.

  15. By posting a premium Ad, you accept the website site’s “fair” methodology of allocating premium Ads, with the reservation that fair does not mean equal. We aim to Increase the probability of premium Ads views per average user. Increasing the probability does not mean appearing to all users, and the user has the right to refuse or accept the service.

  16. Elsa7el.com is entitled to communicate with users to inform them of any news or additional services or suggestions or to transmit advertising material, as it deems appropriate, through written or audible or visible or interactive materials and/or instructions on its pages or via e-mail or via sms or through social-media websites (such as Facebook and Twitter), or as it sees fit. The broadcast of these materials will be evidence that the user is aware of them.

  17. The first party or one of its affiliates shall thereby provide the necessary technical support for Users abiding by the terms of this agreement.

  18. The Website does not guarantee the continuity of the service or that it will be provided without interruption, or that the service will be error-free or provided in a timely manner. The Website does not guarantee the desired or expected results from the use of its services, and will not be held liable to the user or any entity for any consequences of using its services.

  19. Elsa7el.com includes advertisements and commercials of third parties.The Website does not have authority or control over third party advertisement materials and will not be held liable for any content included in third party advertisements or for any deals or contracts that were initiated on the basis of third party advertisements.

  20. The user is not entitled to use the trademarks and logos of Elsa7el.com in any personal or commercial transactions without permission of Elsa7el.com.

  21. Elsa7el.com will not be held liable for any transactions that occur via the website. The Website will not be responsible in the event of non-completion of a transaction or for the quality of the underlying product or property or for the nature of the transaction or for other factors that are related to the transaction or stems from it. The responsibility and risk of using the Website lies with the User as the Website is provided without warranty and is provided on an “as is, as available” basis. Therefore, under these Terms of Use, Elsa7el.com denies any liability or responsibility for, and without limitation, direct, indirect, special, punitive, incidental or consequential loss or damage incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it. caveat emptor principle applies.

  22. Elsa7el.com reserves the right to amend the terms of this agreement without prior notice

  23. Users below the age of 13 are not allowed to use the website.

  24. Users are not allowed to publish any religious, political, racial, sexual content or other content that may cause inconvenience for users

  25. The Courts of Arab Republic of Egypt will be responsible for resolving any disputes that may arise, God forbid, due to the implementation of this contract.

Cancellation Policy

Flexible:

  • Cancellation fee of 5% of total amount paid if guest cancels 7 days or more before check in by 02:00 pm.

  • For cancellations that are made less than 7 days before check-in, the cancellation fee will be 10%.

  • The cancellation fees exclude Elsa7el.com's service fee. Elsa7el.com's service fee is non-refundable in all cases.

  • Elsa7el.com will mediate when necessary, and has the final say in all disputes.

  • A reservation is officially confirmed once Elsa7el.com collects the full reservation amount from the tenant. Please check the payment policy below.

  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation prompt or when the guest notifies Elsa7el.


Strict:

  • Cancellation fee of 10% of total amount paid if guest cancels 7 days or more before check in by 02:00 pm.

  • For cancellations that are made less than 7 days before check-in, the cancellation fee will be 20%.

  • The cancellation fee excludes Elsa7el.com's service fee. Elsa7el.com's service fee is non-refundable in all cases.

  • Elsa7el.com will mediate when necessary, and has the final say in all disputes.

  • A reservation is officially confirmed once Elsa7el.com collects the full reservation amount from the tenant. Please check the payment policy below.

  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation prompt or when the guest notifies Elsa7el.


Cancellation by the host:

  • Elsa7el.com takes booking cancellation very seriously as it gives a negative experience to guests.

  • In the case of a cancellation by the host, the guest will be reimbursed the full price of the booking. In such cases, no cancellation fees will be incurred by the guest.

  • Elsa7el.com will help the guest find alternative accommodation to the best of its abilities.

  • The host must pay a cancellation fee of 20% of the total price of the booking if the cancellation is done 7 days or more before guest check-in by 02:00 pm.

  • The cancellation fee will rise to 50% of the total price if the host cancels the booking less than 7 days before check-in by 02:00 pm.

  • The cancellation fee will be deducted from the host's security deposit with Elsa7el.com.

  • The cancellation fees will be deducted from the host’s outstanding amounts with Elsa7el.com. If there is any remaining amount or if there is no outstanding amounts for the host, it will be deducted from the host’s next booking or it can be paid voluntarily by the host to Elsa7el.com.

  • The host will not receive a payment from any bookings they have canceled.

  • The listing connected to the canceled booking will be penalized in the rankings; this could lead to less booking requests in the future. Furthermore, the dates won’t be available for anyone else to book.

  • Too many cancellations by the host will lead to the property’s permanent removal from Elsa7el.com and the host will not be able to post any properties on Elsa7el.com.

Payment Terms

Payout Process

  • After the host has confirmed the booking, Elsa7el.com collects the full reservation amount from the guest.

  • Elsa7el.com releases the funds to the property owner 2 days after guest check-in. The time it takes for the host to receive the funds depends on the host's chosen preferred payout method.

  • The host is responsible for updating his preferred Payout Method in the user profile so that Elsa7el.com can send the amounts received for property rentals.

  • Currently the only Payout Method available is wire transfers to the property owner's bank account. The user can update his bank account information securely in the Payout Method tab in the User Profile.